CIVIL SERVICE AGENCY OF FEDERATION BIH RECEIVED ‘CAF EFFECTIVE USER’ CERTIFICATE ‘

SARAJEVO, APRIL 13 (ONASA) – Representatives of the Regional School of Public Administration (ReSPA) and the Austrian KDZ presented the “CAF Effective User” certificate to the Agency for Civil Service of the Federation of FBiH (ADS FBiH) today at the headquarters of the Government of the Federation of BiH in Sarajevo.
This certificate confirms that the work processes and results of the Agency’s activities are based on the principles of excellence defined in the good practices of the European Union.
Director of the FBiH Civil Service Agency Refik Begić said that the CAF Certificate is a confirmation to the Agency that it has successfully introduced CAF as a quality management instrument, defining which areas should be improved in the short and long term.
– The CAF Certificate is a recognition that we will be proud to highlight in the next two years, but at the same time it obliges us to consistently manage the quality of our services while harmonizing all the work processes of the Agency with EU standards. We are aware that we have done responsible and extensive work. We are ready for the further introduction of CAF in the state administration institutions of the Federation of Bosnia and Herzegovina. Our ultimate goal is improved services and satisfied users. In order to achieve this, we in the civil service must first improve our operations and our own performance. And that is precisely the quality of CAF, which as a tool helps us to be better, which will have a positive effect on the quality of services for citizens – said Begić.
ReSPA Director Maja Handjiska-Trendafilova emphasized the exceptional importance of strengthening regional internal capacities within the ReSPA Regional Center for Quality Management, which is responsible for improving the level of performance and the quality of services of state administration institutions in the Western Balkans.
– Today’s event is also very important for ReSPA and for our Regional Center for Quality Management. In just two years, under the selfless mentorship of KDZ, we established a recognizable regional resource center, building internal capacities through a network of 11 experts and ambassadors of CAF and 26 experts from the public sector of the region, who, after completing the demanding training, can independently carry out an external assessment of CAF in institutions of the region. In parallel, we introduced CAF in nearly a dozen institutions in the region. This is an invaluable regional internal capacity that we will continuously improve. Proof of that is today’s presentation of the CAF Certificate, which is the first time we are independently presenting it to an institution in the Western Balkans – pointed out Handjiska-Trendafilova.
Advisor to the Prime Minister of the Federation of Bosnia and Herzegovina, Aida Soko, pointed out that the Civil Service Agency of the Federation of Bosnia and Herzegovina justified the trust given to it by the Government of FBiH with the Decision on the introduction of CAF standards for quality management in civil service bodies for the period 2022-2024. years and tasked with initiating the necessary activities.
– The necessary conditions have been met to improve quality management in the civil service bodies of the Federation of Bosnia and Herzegovina through the further introduction of CAF. I believe that the Agency, additionally motivated by obtaining the Certificate, will successfully introduce CAF in as many institutions as possible and thereby influence the improvement of services for our citizens – Soko pointed out.
From ADS FBiH they also pointed out that in accordance with the decision of the Government of FBiH, this agency promotes and works on further institutionalization of CAF, as an instrument of quality management.